Refund and Returns Policy
Overview
All sales are final. As a thrift store, many of our items are unique, pre-owned pieces, and we are unable to offer returns or exchanges based on fit, preference, or change of mind.
We do not offer refunds or returns, with one exception: items that arrive with significant, demonstrable damage.
Product Condition & Verification
We make every effort to describe and photograph our items accurately. To ensure you are completely confident in your purchase, we offer product videos and live video calls to showcase the item’s condition before you confirm your order.
It is the customer’s responsibility to use this service to inspect the item to their satisfaction. As this opportunity for pre-purchase verification is provided, we will not accept claims for damage or condition issues that could have been identified during this process.
Damaged Items & Unboxing Policy
To be eligible for a refund for a damaged item (damage that occurred during shipping), you must provide a clear, unedited unboxing video.
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The video must start with the package still sealed and show the entire unboxing process, including a clear view of the shipping label.
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The damage to the item must be clearly visible in the video.
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This video must be emailed to us at hellounithrifts@gmail.com within 48 hours of the package being marked as “delivered” by the courier.
Claims that do not include this unboxing video proof will be rejected. This policy is in place to help us verify that the damage occurred during transit and not after delivery.
Refunds (if applicable)
Once your video and claim are received and inspected, we will send you an email to notify you that we have received your submission. We will also notify you of the approval or rejection of your refund.
If your claim is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received an approved refund yet:
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First, check your bank account again.
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Then, contact your credit card company; it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund, please contact us at hellounithrifts@gmail.com.
Sale Items
Only regular-priced items may be refunded if they meet our damage-claim criteria. All items marked as “Sale” are final sale and cannot be refunded for any reason.
Exchanges
We do not offer exchanges. As most of our items are one-of-a-kind, we cannot replace an item. Approved claims will be processed as a refund.
Shipping & Transit
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Processing Time: Please allow 1-2 business days for your order to be processed. Orders placed on a weekend (Saturday or Sunday) will be shipped on the following Monday or Tuesday.
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Delivery Time: Once your order is shipped, we will provide you with a tracking ID. Delivery typically takes 5-10 business days from the date of shipping, depending on your location.
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Carrier: We ship via third-party carriers such as Delhivery and India Post. While we are not responsible for delays or issues once the package is in the carrier’s possession, the required unboxing video serves as your proof for claims related to damage sustained during transit. We cannot process any damage claims without this video.
Shipping Returns
Please do not send your purchase back to us unless you have been explicitly instructed to do so by our team via email after your damage claim has been approved.
If a return of the damaged item is required, we will provide you with instructions on how to proceed.
Need help?
Contact us at hellounithrifts@gmail.com for any questions related to refunds and returns.